Dick’s Return Policy 2024, Refund and Exchange
Dick’s Sporting Goods is a premier online destination for sports and outdoor enthusiasts. With a rich history in providing top-quality athletic gear and equipment, the website offers a user-friendly interface for seamless exploration. From athletic footwear to performance apparel and camping essentials, Dick’s Sporting Goods curates a diverse range of products from leading brands. The commitment to customer satisfaction is evident through detailed product descriptions, customer reviews, and expert advice. Beyond shopping, the website promotes an active lifestyle with valuable resources and community engagement, making Dick’s Sporting Goods your one-stop destination for quality sporting goods. With numerous “Dicks reviews” highlighting commitment to satisfaction, rest assured your shopping journey.
Return Policy Overview
At Dick’s Sporting Goods, we prioritize your satisfaction, offering a free and easy returns process both in-store and curbside. Our return policy varies based on the brand and location, with Dick’s Sporting Goods, Calia, VRST, and Golf Galaxy featuring a 90-day return window, while the Warehouse and Going, Going, Gone! locations provide a 45-day return period.
| Brand/Locations | Return Days |
|---|---|
| Dick’s Sporting Goods | 90 days |
| Calia, VRST, Golf Galaxy | 90 days |
| Warehouse | 45 days |
Refund Process
Valid returns with proof of purchase receive refunds in the initial payment form, while those without proof receive store credit. Returns must be in clean, resalable condition, with certain items excluded. Gift receipt returns are eligible for gift cards or exchanges, and returns involving Scorecard Rewards or coupons result in adjusted refund amounts.
Exchange Program
Dick’s Sporting Goods facilitates exchanges for eligible items, honoring the original purchase price. Items requiring repairs should be directed to manufacturers, and certain exclusions and restrictions apply. Yeezy shoe sales, pre-owned items, demo items, refurbished items, and Nike Adapt Shoes may be exchanged within seven days of purchase with valid proof.
Product Exclusions and Restrictions
Several items, including firearms, ammunition, and custom orders, cannot be returned. Specific guidelines apply to items like baseball/softball bats and bikes, with a 24-hour Size/Color Inspection Verification Return Policy in place. Some products, such as Rapsodo items and electronics, have unique return conditions.
Frequently Asked Questions (FAQ)
1. Can I exchange both online and in-store purchases at any Dick’s Sporting Goods location?
Yes, both online and in-store purchases can be exchanged at any Dick’s Sporting Goods store. However, online-only products are not eligible for exchange.
2. How long does it take to process a refund for an in-store return?
In-store returns may take up to 14 business days to process the refund to the original form of payment. If it exceeds 14 days, contact our Customer Service for further assistance.
3. What is the return timeframe for opened Hyperice and Theragun products?
There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished items.
4. How do I track my return?
You can track your return using the order number and billing zip code through our “Track My Return” feature. Alternatively, use the tracking number on the return label provided.
In-Store or Curbside Returns:
If you prefer an in-store or contactless curbside return at select Dick’s Sporting Goods locations, bring your items along with valid proof of purchase to any open store. For curbside returns, park in a designated spot, call the store to announce your arrival, and a teammate will assist you. Please keep your proof of purchase handy for a smooth process.
Mail-In Returns:
For a mail-in return, repackage items in their original packaging, including all paperwork, parts, and accessories. Complete the Return Reason Form on the packing slip and enclose it in the box. To generate a return label, select “MAIL-IN RETURN” in the webform on the Dick’s Sporting Goods website. Enter your order number and billing zip code. Print the return label and attach it to the outside of the box or address the box to:
Returns Department 1314 Conklin Rd Ste B Conklin, NY 13748.
Ensure you use the shipping service noted on your return label or your chosen mail service. Keep the tracking number provided for reference.
Contact Information:
If you have any questions or need assistance, our Customer Service team is here to help. Contact us at 1-877-846-9997 or through Chat. For returns without a valid proof of purchase, please provide the necessary details, and our team will guide you through the process.
Email Address:
You can also reach out via email for additional support. Send your inquiries or concerns to customerservice@dickssportinggoods.com, and our dedicated team will respond promptly to ensure a smooth resolution to your queries.
Discover Dick’s Sporting Goods free return policy, refund process, and exchange program. Our comprehensive guide covers return days for various brands, refund details, and the unique exchange conditions for specific items. Learn about product exclusions, restrictions, and the 24-hour Size/Color Inspection Verification Return Policy for bikes. FAQs address common queries about exchanges, return processing times, and tracking. Additionally, find information on in-store, curbside, and mail-in returns, including the return address and contact details. Shop confidently with Dick’s Sporting Goods, where your satisfaction is our priority.