Chewy Return Policy 2024, Refund and phone number
Chewy.com is your one-stop destination for all your pet’s needs, offering a wide range of pet food, supplies, medications, and more. With an easy-to-navigate website and a friendly tone, Chewy makes shopping for your furry friends a breeze. Here’s what you need to know about Chewy’s policies and services:
Return Policy:
Chewy offers a hassle-free return policy, allowing you to return pet supplies within 365 days of purchase. Simply send a message with your order number to request a return or replacement. Prescription medications, however, cannot be returned unless they are incorrect or damaged.
Refund:
Refunds are issued to your original payment method or as a Chewy eGift Card. Depending on your bank, refunds may take 3 to 5 business days to process. Chewy eGift Card refunds are typically processed within 15 to 20 minutes.
Exchange:
Chewy does not offer exchanges, but you can request a return and place a new order for the desired item.
Return Address:
For returns, please send a message with your order number to Chewy’s customer service team. Returns should be made to Chewy’s fulfillment center address, which will be provided upon request.
Shipping:
Chewy ships most orders within 1 to 3 days, with free shipping on orders over $49 and a flat rate of $4.95 for all other orders. FedEx and premium carriers are used for delivery, and packages are left at your door if you’re not home.
Chewy FAQs
1. Can I apply a promotion code to my order?
Yes, simply enter the code at checkout to redeem your discount.
2. How does Autoship work?
Autoship allows you to schedule regular deliveries of your pet supplies, with discounts and flexibility to adjust or cancel at any time.
Returning items on Chewy is quick and easy. Here’s how you can initiate a return:
- Contact Customer Service: Start by sending us a message with your order number. You can reach out to our friendly customer service team via email, phone, or live chat on our website. Let us know which items you’d like to return and the reason for the return.
- Receive Return Instructions: Once you’ve contacted us, we’ll provide you with detailed instructions on how to proceed with your return. This will include information on where to send the items and any specific packaging requirements.
- Pack and Ship: Pack up the items you’re returning securely, making sure to include any original packaging and tags. Follow the instructions provided by our customer service team for the return shipping address. You may use the original packaging if it’s still available or use your own packaging.
- Ship the Items: Take your package to the nearest shipping carrier and send it back to us. We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Wait for Confirmation: Once we receive your return, we’ll process it as quickly as possible. You’ll receive confirmation via email once your return has been processed, and any applicable refunds will be issued according to our return policy.
Chewy customer service number
You can reach customer service team by calling chewy phone number 1-800-672-4399. Dedicated representatives are available to assist you with any questions or concerns you may have regarding your orders, products, or account.