Best Buy Return Policy 2024, Refund and Exchange
Table of Content
- Refund Process
- Exchange Procedure
- Return Address and Methods
- Restocking Fees and Nonreturnable Items
- Additional Considerations and Special Information
Best Buy is dedicated to ensuring customer satisfaction with every purchase. Whether shopping online or in-store, our return policy covers a wide range of products, including new, clearance, open-box, refurbished, and pre-owned items. This policy extends to purchases made from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales Outlet, Magnolia Design Center, Best Buy Education, and Best Buy Business. The return and exchange periods vary depending on the product category and the customer’s membership status, ensuring ample time for decision-making.
Refund Process:
Best Buy understands that returns are sometimes necessary and aims to make the refund process as straightforward as possible. In most cases, refunds are issued using the same payment method used for the purchase. If payment was made in cash or by check, Best Buy issues a refund by check within a specified timeframe. For returns by mail, refunds are typically processed within 7–10 business days after receiving the returned items. If customers have any questions or need assistance with the refund process, Best Buy’s customer service team is available to help.
Exchange Procedure:
Best Buy provides assistance with exchanging purchases for different items, ensuring a hassle-free process. Whether customers visit one of our stores or handle the exchange by mail, Best Buy guides them through the steps to ensure a smooth experience.
Return Address and Methods:
Returning an item to Best Buy is convenient and flexible. Customers have the option to return purchases at any Best Buy store or use the prepaid return label for mail-in returns. Simply gather the items to be returned, along with their original contents and packaging, and follow the provided instructions. For certain items, such as major appliances and oversized products, special return procedures may apply, ensuring customers receive the necessary assistance throughout the process.
Restocking Fees and Nonreturnable Items:
While most returns are free of restocking fees, certain items may incur additional charges upon return. This includes activatable devices and specific product categories like drones, digital cameras, and electric bikes. Additionally, some items are considered final sale or nonreturnable, such as custom orders, digital content, and health supplements. Customers are encouraged to review the policy carefully to understand any associated fees or restrictions before initiating a return.
Additional Considerations and Special Information:
Best Buy’s commitment to customer satisfaction extends beyond the standard return policy. The company offers extended return periods for select items, accommodates special requests for damaged or defective products, and provides guidance on returning gifts. Best Buy also addresses common concerns regarding privacy, export regulations, and manufacturer specifications to ensure a transparent and informed shopping experience for customers. If customers have any questions or require further assistance, Best Buy’s knowledgeable Geek Squad Agents are available to provide support and guidance throughout the return process.
1. How long do I have to return or exchange an item at Best Buy?
The return and exchange period at Best Buy varies depending on the product and your membership status. Most products can be returned within 15 days for standard members and within 60 days for My Best Buy Plus and My Best Buy Total members. Activatable devices have a 14-day return window.
2. What is Best Buy’s policy on restocking fees?
Certain items may be subject to restocking fees if returned by a customer. Activatable devices (excluding prepaid phones) incur a $45 fee, while products such as drones, digital cameras, and projectors may have a restocking fee of 15% of the item purchase price. However, there is no restocking fee if the product is unopened or if the purchase and return occur within specific states as outlined in the policy.
| Category | Details |
|---|---|
| Return and Exchange Period | The return and exchange period begins the day you receive your product and applies to new, clearance, open-box, refurbished, and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education, and Best Buy Business. |
| Member Status | – Standard members: 15 days for most products. – My Best Buy Plus™ and My Best Buy Total™ members: 60 days for most products. – Activatable devices* (e.g., cell phones, cellular tablets): 14 days for all customers. – Verizon devices capable of being activated: 30-day return period for all customers. |
| Restocking Fees | – Activatable devices (excluding prepaid phones): $45 fee. – Drones, digital cameras, camera lenses, camcorders, electric bikes, premium scooters, projectors, special-order products, and others: 15% of item purchase price. – Exceptions in certain states: No restocking fee if the product is unopened or if the purchase and return occur within specified states. |
| Final Sale and Nonreturnable | Items categorized as final sale cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content, prepaid cards, vehicle replacement key fobs, memberships, completed services, plumbing items, sexual wellness products, trading cards, home standby generators, and more. |
| Like-new Condition | Items must be returned in like-new condition. Damaged, unsanitary, dented, scratched, or incomplete items may be denied a return. Apparel must be unworn and with original tags attached. |
| Refund Method and Timing | Refunds are issued in the same method as the original payment. For returns by mail, processing takes 7-10 business days, with up to 10 additional days for bank processing. Cash refunds over $800 or check refunds over $250 are issued by check within 10 business days. Gift card refunds are credited to the original card; replacements are issued upon request. |
| Special Considerations | Damaged, defective, or incorrect items can be replaced within the return period. Returns lacking proof of purchase may require an email address and may be limited. Items must be returned with all accessories and packaging. Discounts or free items from bundled purchases may be voided if not all items are returned. Connected and Wi-Fi devices must have all data removed. |
| Bundle Discount and Free Items | Bundled discounts or free items may be forfeited if not all items from the bundle are returned. |
| Holiday Decorations | Halloween and Christmas decoration products can be returned within 15 days for a full refund. |
| Extended Returns | Some items have extended return periods, such as litter boxes (90 days) and pet training devices and hearing aids (60 days). |
| Entertainment Products | Opened physical copies of software, movies, music, video games, books, and sheet music can only be exchanged for identical items. |
| Services, Subscriptions, Microsoft 365 and Office | Returns and refunds for services, subscriptions, antivirus software, and Microsoft 365 are subject to terms and conditions. Microsoft Office can be returned within 30 days for a full refund. Unused services may be returned, and unused service purchases can be refunded upon request. |
| Manufacturer Returns | Items purchased from third-party websites or fulfilled by Best Buy follow their respective return policies. Some manufacturers require direct returns. Products from Pacific Sales, Magnolia, and other partners have specific return processes. |
| Export Regulations | Customers outside the U.S. must comply with U.S. Export Administration Regulations. Return shipments must originate from the U.S. |
| Manufacturer Specifications | Best Buy is not responsible for manufacturer specifications, changes, or instructions. |
| Installation and Accessories | Basic installation excludes modifications and may require a licensed professional. |
| Returns for Business Orders | Most products from Best Buy Business and Best Buy Education can be returned in-store. |
| Best Buy Kiosk Returns | Kiosk purchases cannot be returned in stores and require special handling. |