Fashion Nova Return Policy 2024, Refund and Exchange
Fashion Nova is your ultimate destination for trendy and affordable fashion, offering a wide range of clothing, accessories, and beauty products for women. With a commitment to inclusivity and diversity, Fashion Nova ensures that every fashionista can find something to suit their style. From chic dresses to stylish activewear, Fashion Nova has it all, making it the go-to platform for fashion-forward individuals looking to stay ahead of the curve.
Return Policy:
Fashion Nova offers a hassle-free return policy, allowing customers to return items within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached, and returned in their original packaging to qualify for a refund. Some items, such as bodysuits, swimwear, and beauty products, are considered final sale and cannot be returned.
Refund:
Returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after the items are delivered to Fashion Nova’s facility. Customers can opt for a prepaid return label for quicker processing of their store credit.
Exchange:
Fashion Nova does not offer direct exchanges. Customers are encouraged to return their items by mail using the online returns portal and repurchase any desired items from the website.
Return Address:
Returns should be sent to Fashion Nova’s designated return address, which will be provided through the online returns portal upon initiation of the return process.
Contact Number and Email Address:
For further assistance with returns or any other inquiries, customers can contact Fashion Nova’s customer service team at the provided email address.
Contact Information:
| Website Name | Fashion Nova |
|---|---|
| Return Days | 30 days |
| support@fashionnova.com | |
| Address | 2801 East 45th, Vernon, CA 90058 |
Fashion Nova FAQ
1. How long does it take to process returns?
Returns are processed within 5-7 business days after the items are delivered to Fashion Nova’s facility.
2. Can I purchase a return shipping label?
Yes, Fashion Nova offers return shipping labels for US customers at a nominal fee for single or multiple items.
Fashion Nova Refunds
Fashion Nova ensures hassle-free refunds in various scenarios. If your order is canceled by Fashion Nova, if any item(s) you ordered are sold out, or if you receive damaged, defective, or incorrect items, you’re eligible for a refund. Once initiated, refunds typically take 2-5 business days to process. Depending on your financial institution, it may take up to 10 business days for the refunded amount to reflect in your account.
In case you used a gift card for your purchase, rest assured that your funds will be promptly credited back to your gift card. Fashion Nova gift cards never expire, offering flexibility and convenience for future purchases.
Sometimes, you might receive a partial refund after placing your order. This usually happens when one or more items in your order become unavailable after processing. If you’ve used a gift card to pay for all or part of your order and some items are out of stock, the refunded amount will be credited back to the original gift card used. Any remaining balance will be refunded to your other chosen payment method.
Fashion Nova ensures transparency and efficiency throughout the refund process, prioritizing customer satisfaction and convenience.
Fashion Nova Gift Card
Looking for the perfect gift? Fashion Nova offers convenient gift cards in various denominations, making them an ideal choice for any occasion. Please note that promotional discounts, coupons, or offers cannot be applied to the purchase of a Fashion Nova gift card. Additionally, gift card funds cannot be transferred to unauthorized third parties or vendors, and they cannot be used interchangeably between our retail locations and online store. Once purchased, the value of the gift card cannot be changed, and it cannot be added or removed from an order after placement.
Rest assured, Fashion Nova gift cards never expire, providing recipients with the flexibility to shop at their convenience. However, special promotional e-cards may have expiration dates, which will be communicated upon issuance. While gift cards are final sale items and cannot be returned or exchanged, except as required by law, they offer endless possibilities for shopping Fashion Nova’s trendy collections.
If you forgot to apply your gift card to your online order, unfortunately, it cannot be applied retroactively. Physical gift cards are exclusively redeemable at our retail locations in Southern California. As with any valuable item, it’s essential to safeguard your gift card against loss or theft. In the event of damage, loss, or theft, Fashion Nova may replace the card’s remaining balance with original proof of purchase, at our discretion.
Fashion Nova strives to make gifting convenient and enjoyable, ensuring that your loved ones can shop for their favorite styles with ease.